Our in house customer contact centre operates 24 hours a day, 365 days a year. The centre is manned by friendly, experienced, multi-lingual call handlers and senior engineers who provide technical support.
Quality training ensures that our call handlers are able to identify the cause of common problems and, where appropriate, talk callers through simple fixes. Gas leaks and loss of heating and/or hot water are considered an emergency and in these cases our Gas Safe accredited engineers will attend within two hours.
Calls into our customer contact centre are made via a dedicated free phone number, so callers need not worry about the cost of the call. We aim to provide all callers with an excellent customer experience.